Shipping policy

Shipping Policy

We aim to get your black garlic to you as quickly and safely as possible.

Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times (Australia-wide)

• Standard Shipping: 3–5 business days

• Express Shipping: 1–2 business days

Please note: rural or remote areas may experience slightly longer delivery times.

Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
We also offer free shipping on orders over $90

Tracking
You will receive a tracking number via email once your order has been dispatched. You can track your parcel at any time using the provided link.

Delivery Issues
If your order hasn’t arrived within the expected timeframe, please contact us at admin@thegarlicfactory.com.au with your order number and we’ll look into it promptly.